Return & Refund Policy
At rafidea.com customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with all tags attached.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Perishable goods
- Products damaged due to misuse or improper handling
- Items marked as Final Sale or Non-Returnable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review the case and arrange a replacement or refund where applicable. UAE consumer protection rules generally require remedies for defective or misdescribed products. (Commoner Law)
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
We only replace items if they are defective, damaged, or incorrectly supplied. If you need an exchange, please contact our support team.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service.
Order Cancellation
Orders may be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled and must follow the return process.
Contact Us
For return or refund requests, contact:
Email: support@theapnamall.shop
We aim to respond to all return requests within 1–2 business days.